AI From Predictive Models to Public Value: AI Theory in Action

Written by NCAC Board Member, Ryan Heimer

As May ushers in a season of renewal, marked by Public Service Recognition Week and Memorial Day, it offers a moment to reflect not only on the enduring mission of public service, but also on the forces reshaping it. Among these, artificial intelligence (AI) stands out as more than a technological advancement; it represents a structural shift in how governments operate, make decisions, and deliver value. To understand AI’s implications, we must examine a deeper question: what is intelligence, how has it evolved, and what responsibilities does it now place on public institutions? 

Drawing from A Brief History of Intelligence, intelligence is best understood as an adaptive process rooted in survival. Bennett traces this evolution from simple organisms, such as bacteria responding to chemical gradients, to increasingly complex nervous systems capable of learning and prediction. One key example is reinforcement learning in animals, where behaviors are strengthened or weakened based on outcomes. This biological principle mirrors modern AI systems, particularly those used in predictive analytics and optimization. For instance, just as a rat learns to navigate a maze through reward signals, AI models learn to optimize outcomes through data feedback loops. 

For public administration, this insight is more than theoretical. Government systems operate under similar principles. Policies act as “stimuli,” and public responses serve as feedback. Consider regulatory enforcement within agencies like MSHA: inspections, citations, and compliance assistance function as feedback mechanisms that shape behavior in high-risk environments. If penalties are too weak, unsafe practices persist; if overly punitive, they may encourage concealment rather than compliance. Like biological systems, effective governance depends on calibrating feedback to produce desired outcomes. 

This behavioral dynamic aligns closely with the work of Daniel Kahneman, whose distinction between intuitive (“System 1”) and analytical (“System 2”) thinking highlights the limits of purely rational policymaking. For example, safety compliance in mining is not driven solely by written regulations but also by habits, heuristics, and cultural norms underground. AI systems, particularly those using machine learning, now replicate these patterns by identifying correlations in behavior and predicting outcomes—often faster and at greater scale than human analysts. 

Bennett’s concept of layered intelligence further enhances this understanding. He describes the brain as a hierarchical system in which older, reactive structures coexist with newer, deliberative ones. This layering is evident in government as well. At the

operational level, agencies respond to immediate demands—emergency response, inspections, and frontline service delivery. At the institutional level, they enforce rules and ensure accountability through regulatory frameworks. At the strategic level, they analyze data, develop policy, and plan for the future. 

A clear example of this layered governance can be seen in public health responses during crises. During the COVID-19 pandemic, local governments combined real-time operational decisions (e.g., hospital capacity management), institutional rules (e.g., mask mandates), and strategic modeling (e.g., infection projections). AI enhanced this process by providing predictive analytics, helping leaders anticipate case surges and allocate resources more effectively. The lesson is clear: AI does not replace governance layers, it strengthens their integration. 

However, the promise of AI is not evenly distributed. As emphasized by Brenna Isman of the National Academy of Public Administration, the most significant impacts of AI will occur not in national capitals, but on “Main Street.” For example, municipalities are already using AI to improve service delivery—chatbots handling citizen inquiries, predictive maintenance systems identifying infrastructure failures, and automated permitting processes reducing administrative delays. In Kansas City, AI has been used to streamline loan processing, expanding access to capital for small businesses. Meanwhile, in California, AI-driven automation has improved recycling operations, increasing efficiency while reducing costs. 

Yet these benefits require foundational investments. Communities lacking broadband access or technical expertise cannot effectively adopt AI. This challenge is particularly relevant in rural and post-industrial regions such as Appalachia. Here, the insights from Jump-Starting America become critical. Gruber and Johnson argue that innovation in the United States has become concentrated in a few metropolitan hubs, leaving many regions behind. They propose establishing new “growth centers” anchored by research institutions, federal investment, and private-sector partnerships. 

Applied to AI, this suggests that federal and state governments should actively invest in regional AI ecosystems; supporting universities, workforce training programs, and local innovation hubs. For example, a partnership between a land-grant university and local government could create AI training pipelines for public sector employees, enabling smaller communities to leverage technology without relying entirely on external vendors. This approach not only promotes equity but also strengthens national competitiveness. 

At the same time, AI cannot be separated from the physical infrastructure that enables it. As detailed in Chip War, semiconductors are the backbone of modern computing. The global competition for chip production, particularly between the United States and

China, illustrates how technological capability is tied to geopolitical power. For instance, Taiwan’s dominance in advanced chip manufacturing has made it a focal point of international strategy. Disruptions in this supply chain could significantly impact AI deployment across sectors, including government. 

For public administrators, this underscores the importance of aligning AI strategy with industrial policy. Investments such as the CHIPS and Science Act represent efforts to rebuild domestic semiconductor capacity, ensuring that critical technologies remain accessible and secure. Without such investments, even the most advanced AI strategies could be constrained by external dependencies. 

While Chip War highlights structural dependencies, Recoding America exposes internal barriers within government itself. Pahlka provides numerous examples of how overly complex systems hinder effective service delivery. One notable case is the rollout of Healthcare.gov, where technical failures were exacerbated by fragmented authority and rigid procurement processes. The issue was not a lack of technical expertise, but a system that prevented effective coordination and problem-solving. 

This lesson is directly applicable to AI adoption. Without institutional reform, AI risks becoming another layer of complexity rather than a solution. For example, if an agency deploys an AI tool for case processing but retains outdated approval workflows, the overall system may remain inefficient. Successful implementation requires rethinking processes, empowering frontline workers, and aligning policy design with operational realities. 

These challenges are not new. As explored in Accessory to War, technological advancement has long been intertwined with national priorities. Tyson and Lang demonstrate how innovations, from celestial navigation to satellite systems, were often driven by military and strategic needs. For example, the development of accurate star charts enabled naval dominance, while Cold War investments in space technology led to advancements that now underpin modern GPS systems. 

The implication for AI is clear: technological progress is rarely neutral. It reflects the priorities and values of the societies that invest in it. Today, AI development is shaped by both economic competition and national security concerns. Public administrators must therefore ensure that AI is guided not only by efficiency, but by democratic values. 

This perspective aligns with the concept of The Technological Republic, which calls for aligning technological innovation with public purpose through coordinated national effort. In this framework, AI becomes a national project—similar to the interstate highway system or the Apollo program. Such projects require long-term investment, cross-sector collaboration, and a clear commitment to public outcomes.

Importantly, this national project must incorporate place-based strategies, as emphasized in Jump-Starting America. It must also address infrastructure dependencies highlighted in Chip War and institutional barriers identified in Recoding America. Without integrating these elements, AI adoption risks being fragmented, inequitable, and ineffective. 

Ethical considerations further reinforce the need for a coordinated approach. Public trust is the foundation of governance, and AI must strengthen that trust. This includes addressing algorithmic bias—for example, ensuring that predictive policing models do not disproportionately target certain communities—and promoting transparency so that decisions can be understood and challenged. Accountability mechanisms must also be established to ensure that AI systems operate within legal and ethical boundaries. 

As explored in The Singularity Is Near and The Singularity Is Nearer, by Ray Kurzweil, the pace of technological change is accelerating. While these works often focus on long-term possibilities, their relevance to public administration is immediate. Governments must operate in an environment where innovation outpaces regulation, requiring adaptive governance frameworks capable of responding to rapid change. 

As the United States approaches its 250th anniversary, the integration of AI into governance represents a defining moment. The nation’s founding principles (democracy, accountability, and service) must guide how these technologies are adopted. The question is not whether AI will transform the government, but whether that transformation will advance the public good. 

In conclusion, the evolution of intelligence—from simple biological systems to advanced artificial models—provides a powerful framework for understanding AI’s role in governance. Intelligence is not about perfection, but about the capacity to learn and adapt. Public administration must embrace this mindset, leveraging AI to enhance decision-making, strengthen feedback systems, and improve outcomes. 

At the same time, it must recognize that technology is embedded within broader systems from economic, institutional, and geopolitical. By integrating insights from A Brief History of Intelligence, Jump-Starting America, Chip War, Recoding America, and Accessory to War, public leaders can approach AI not as an isolated tool, but as part of a larger national project. 

By treating AI as a shared public endeavor—grounded in equity, accountability, and strategic coordination—the United States can ensure that this transformative technology serves as a cornerstone of a modern technological republic, advancing opportunity, resilience, and public value for generations to come.

Bringing AI to Main Street: What It Means for Communities and Public Service

Written by NCAC Board Member, Ryan Heimer

As artificial intelligence (AI) continues to reshape industries and institutions, its most profound impacts may not be felt in Silicon Valley or Washington, D.C., but on “Main Street”—in the cities, towns, and communities where public services are delivered and local economies thrive. A recent discussion led by Brenna Isman of the National Academy of Public Administration (click here to view the recording) offers a timely and grounded look at how AI is transforming public administration at the local level—and what it will take for communities to succeed. 

AI’s Promise—and Its Limits 

At the national level, projections suggest AI could significantly boost productivity and economic growth over the next decade. But as Isman emphasized, those gains are not guaranteed at the local level. Communities must take deliberate steps to ensure AI-driven benefits are equitably distributed and aligned with local needs. 

Rather than eliminating jobs outright, AI is more likely to reshape the nature of work—automating routine tasks while enabling workers to focus on higher-value responsibilities. However, this transition brings real risks, particularly for workers in roles susceptible to automation. The takeaway is clear: adaptation,not avoidance,is the path forward. 

Understanding the AI Ecosystem 

The report introduces a helpful framework for understanding how AI operates within communities. It identifies three key groups: 

  • Innovators, who develop AI technologies 
  • Implementers, who apply those technologies in real-world settings
  • Enablers, who provide the infrastructure, policy support, and resources needed to sustain AI systems 

No single group can drive success alone. Effective AI adoption depends on coordination across sectors, including government, private industry, academia, and civil society. 

What Makes a Community “AI-Ready”? 

  1. Strong Digital Infrastructure Reliable broadband, cloud computing capacity, and modern power grids are foundational. Without these, AI adoption simply cannot scale. From digital literacy to advanced technical training, communities must invest in reskilling and upskilling their workforce. Partnerships with universities, community colleges, and even public libraries are proving critical. 
  2. Workforce Development
  3. Open Data and Governance High-quality data is the fuel of AI. But as participants noted, “garbage in, garbage out” remains a real concern. Effective data governance, transparency, and privacy protections are essential to building trust and ensuring ethical use. 
  4. Community Engagement Perhaps most importantly, successful communities treat AI not as something done to them, but something developed with them. Town halls, surveys, and public forums help ensure that residents understand—and help shape—the role of AI in their lives. 

Opportunities and Tradeoffs 

Communities that are successfully integrating AI tend to share several core characteristics: AI is already improving service delivery in areas such as customer service, lending decisions, and municipal operations. Case examples highlighted uses ranging from AI-powered loan processing in Kansas City to automation in manufacturing and recycling in California.

But these benefits come with tradeoffs. One of the most debated issues is the rise of data centers, which are essential to AI infrastructure but raise concerns about energy consumption, water usage, and environmental impact. Some states are even considering moratoriums on new data center development as they weigh economic benefits against community costs. 

The Workforce Question 

A particularly striking insight from the research is that AI often delivers the greatest productivity gains for less experienced workers, helping close performance gaps. This underscores the importance of accessible training programs and inclusive workforce strategies. Encouragingly, communities of all sizes are finding creative ways to build capacity. Smaller towns, often in partnership with nearby universities, are offering training programs and leveraging free tools such as online learning platforms. The common thread is not size or wealth—but commitment and creativity.

Governance, Ethics, and Trust 

As AI adoption accelerates, questions of governance loom large. Who ensures systems are fair? Who audits algorithms? How do we prevent bias and protect privacy? 

Emerging policies—such as requirements for chatbots to disclose that they are AI—signal a growing recognition of these challenges. Still, many public organizations are only beginning to grapple with the need for robust governance frameworks, ethical guardrails, and accountability mechanisms. For public administrators, this represents both a challenge and an opportunity: to shape AI in a way that reflects the values of equity, transparency, and public service. 

A Call to Action 

The overarching message from the discussion is one of urgency balanced with responsibility: 

  • Start now—waiting increases the risk of falling behind 
  • Invest in foundations—infrastructure, workforce, and governance
  • Center equity—ensure all communities benefit, not just the most resourced
  • Collaborate widely—no single entity can do this alone 

For communities like those in Appalachia and across West Virginia, the stakes are especially high. AI presents an opportunity to overcome long-standing barriers in education, healthcare, and economic development—but only if implemented thoughtfully and inclusively. 

Looking Ahead 

AI is not a distant future—it is already reshaping how governments operate and how communities function. The question is not whether to engage with AI, but how to do so responsibly. As public servants, the task ahead is clear: to ensure that this powerful technology strengthens, not undermines, the trust, effectiveness, and humanity at the heart of public service.

America 250: Jefferson v. Hamilton Ideals on Governance

Submitted by NCAC Board Member, Ryan Heimer

Jefferson’s ideal was rooted in liberty, restraint, and distrust of concentrated power. He believed republican government worked best when authority remained close to the people, when the national government was limited, and when public life was anchored in civic virtue rather than bureaucracy or financial centralization. Jefferson feared that too much federal power would reproduce the corruption and hierarchy Americans had just rejected. His vision leaned toward a stricter reading of constitutional power and a belief that self-government flourished best in decentralized institutions. 

Hamilton’s ideal, by contrast, centered on energy, capacity, and national cohesion. He believed the young republic would fail without a strong central government able to stabilize finances, maintain public credit, coordinate national policy, and command public confidence. Hamilton did not see government strength as the enemy of liberty; he saw it as the condition for survival and prosperity in a fragile new nation. His political outlook favored broader constitutional interpretation and durable national institutions capable of turning revolutionary aspiration into effective governance. 

This was never merely a personal rivalry. It was a foundational disagreement over the purpose of government itself. Jefferson asked how liberty could be preserved against overreach. Hamilton asked how the republic could endure without administrative strength. Jefferson worried about power becoming distant from the people. Hamilton worried about the government becoming too weak to govern at all. Both concerns remain familiar to anyone working in public administration today. 

Jefferson v. Hamilton 

That is why the Semiquincentennial is such a useful civic moment. It encourages reflection not only on what the founders said, but on what public servants must do. Modern administrators work in institutions that carry both Jeffersonian and Hamiltonian inheritance. When they defend transparency, local responsiveness, civic trust, and constitutional restraint, they echo Jefferson. When they build competent agencies, manage public resources, coordinate across jurisdictions, and respond to national crises with professionalism and scale, they echo Hamilton. The daily work of public administration often lies in balancing both traditions rather than choosing one absolutely. 

Thomas Paine adds another important dimension to this conversation. His writings pressed the revolutionary generation to see government as a public instrument tied to the welfare of ordinary people, not merely the privilege of elites. Paine’s moral urgency helps connect the Jefferson-Hamilton debate to the ethical core of public service: government must be judged not only by its structure, but by whether it serves the common good. In that sense, the question is not simply whether one prefers limited government or strong government, but whether public institutions are acting with legitimacy, competence, and fidelity to the public they exist to serve. 

For today’s public administrators, that may be the most valuable lesson of all. The founding era did not leave behind one settled blueprint. It left behind a constitutional democracy shaped by argument; between liberty and capacity, localism and nationhood, restraint and action. The enduring strength of the American government has often come from wrestling with those tensions rather than pretending they do not exist. As the nation nears its 250th birthday on July 4, 2026, public servants have an opportunity to frame their work within this longer civic tradition. The American experiment has always depended on people willing to translate ideals into institutions and principles into practice. Jefferson reminds us that the government must remain accountable to liberty. Hamilton reminds us that liberty without effective governance can become fragile and unprotected. Between them lies the continuing challenge of democratic administration: building a government strong enough to serve, but restrained enough to remain the people’s own. 

Reflecting on the works of Jon Meacham’s The Soul of America adds another layer by emphasizing that democratic resilience depends not only on constitutions and institutions, but on civic character. American democracy has survived not because it avoided conflict, but because enough citizens and leaders chose responsibility over cynicism at key moments. That idea is especially meaningful for public administrators. Administrative work often appears procedural, technical, and routine. Yet much of democratic life is preserved through ordinary acts of competence, honesty, and fairness. The Soul of American does just state government is not found only in founding documents or great speeches. It is also found in the daily, disciplined work of public servants who keep institutions trustworthy. 

Governing in the Age of Artificial Intelligence

Submitted by Board Member, Ryan Heimer

Technology Policy, Democratic Institutions, and the Future of Public Administration 

The relationship between government and technology has entered a new phase. In earlier eras, public administration often treated technology as a supporting function that has been important for efficiency, recordkeeping, and communication, but secondary to the central tasks of policy design, budgeting, and implementation. That distinction is becoming increasingly untenable. Artificial intelligence, semiconductor supply chains, digital platforms, cloud infrastructure, and data governance now shape not only how governments operate, but also how they exercise authority, maintain legitimacy, and deliver public value. 

Recent works on technology and governance including Chris Miller’s Chip War, Jennifer Pahlka’s Recoding America, and Alexander C. Karp and Nicholas W. Zamiska’s The Technological Republic. They offer a particularly useful framework for understanding this transformation. Although these works approach the subject from different vantage points (geopolitical competition, bureaucratic reform, and national strategy) they converge on a shared conclusion: the ability of governments to understand and manage technology is increasingly inseparable from the broader question of effective governance. 

My hope is the outline within these texts, when read alongside contemporary AI policy efforts such as the Build American AI initiative, the White House National Policy Framework for Artificial Intelligence, and research on municipal AI readiness, point toward a major shift in the field of public administration. Technology policy is no longer a specialized issue confined to technical agencies or information technology offices. Rather, it is becoming central to democratic governance itself. Public administrators must therefore develop not only traditional competencies in management and policy analysis, but also the institutional, strategic, and ethical capacity to govern in an increasingly technological society. 

Technology as a Question of State Capacity 

Chris Miller’s Chip War provides the broadest strategic context for understanding why technology has become so important to governance. Miller’s central contribution is to show that semiconductors are not simply commercial products; they are a form of strategic infrastructure underpinning economic power, military capability, and technological leadership. Modern economies depend on chips to power everything from smartphones and automobiles to artificial intelligence systems and advanced defense platforms. As a result, semiconductor production and supply chains have become a core arena of geopolitical competition. 

For public administration, the significance of this argument lies in its implications for state capacity. Governments have historically treated infrastructure such as roads, ports, water systems, and electric grids. Now foundational to national development and public welfare. Chip War suggests that advanced technological production now occupies a similarly foundational role. The ability to access and sustain semiconductor capacity is increasingly tied to economic resilience, innovation potential, and national security. 

This insight is especially important because it broadens how public administrators must think about technology. The issue is no longer simply whether agencies possess updated software or modern information systems. Rather, it is whether the state as a whole possesses the institutional and strategic capacity to operate in an environment where technological dependencies shape policy outcomes. In this sense, Miller reframes technology not as a narrow policy area but as an essential component of modern statecraft. 

Institutional Failure and the Administrative Problem 

If Chip War explains why technology matters strategically, Jennifer Pahlka’s Recoding America explains why governments often fail to use it effectively. Pahlka’s analysis is less concerned with geopolitical rivalry than with the ordinary functioning of the administrative state. Her central claim is that many public-sector technology failures are not caused by a lack of ambition or public purpose, but by institutional arrangements that make effective digital implementation difficult. 

In Pahlka’s account, government technology projects frequently fail because they are constrained by outdated procurement systems, fragmented authority, rigid compliance structures, and an overreliance on large external contractors. These institutional features tend to reward procedural caution over practical usability, producing systems that are expensive, slow to deploy, and often poorly matched to the actual needs of citizens and frontline workers. The result is not merely inefficiency, but a deeper disconnect between public purpose and administrative execution. 

This argument is particularly important for public administration because it locates technological failure within the core structures of governance. The problem is not simply that governments need better tools; it is that they often lack organizational forms capable of building, managing, and adapting those tools effectively. Pahlka therefore shifts the debate from innovation in the abstract to institutional design in practice. 

Her proposed solution is equally significant. Rather than continuing to treat technology as a service to be outsourced, governments must cultivate internal technical expertise, embrace iterative design, and build closer working relationships between policy professionals and technologists. For public administrators, this implies that effective governance increasingly depends on the ability to connect administrative processes with digital realities. 

Democratic Governance and Technological Power 

Alexander Karp and Nicholas Zamiska’s The Technological Republic extends this discussion by placing technological development within the larger question of democratic power. Their argument is that democratic societies cannot remain effective, secure, or competitive if the government becomes detached from technological innovation. In an era defined by artificial 

intelligence, advanced computing, and strategic rivalry, the relationship between public institutions and technological development becomes a central political question. What distinguishes The Technological Republic from the other works is its emphasis on the broader constitutional and civic stakes of technological governance. Karp and Zamiska suggest that democratic states must do more than regulate innovation after the fact. They must actively shape the conditions under which innovation occurs, ensuring that technological advancement strengthens rather than undermines democratic institutions. 

This argument carries considerable weight for public administration. Public institutions are not merely neutral managers of social complexity; they are the mechanisms through which democratic societies organize collective action. If governments withdraw from technological development or fail to understand its implications, they risk ceding strategic power to private actors, foreign competitors, or institutional systems that operate beyond meaningful public accountability. 

In this respect, The Technological Republic revives an older tradition of thinking about the state, not as a passive regulator, but as a strategic partner in national development. Its relevance to public administration lies in the reminder that governance requires institutional ambition as well as managerial competence. 

Artificial Intelligence and the Expansion of Governance Responsibilities 

The arguments advanced in these three books are reinforced by the rapid emergence of artificial intelligence as a major policy domain. AI is no longer simply a matter of private-sector innovation or consumer technology. It now occupies a central place in debates over economic growth, infrastructure investment, national defense, labor markets, public service delivery, and democratic accountability. 

Initiatives such as Build American AI reflect this shift by emphasizing the need for coordinated investment in domestic AI research, semiconductor production, computing infrastructure, and workforce development. The underlying premise is that AI leadership will not emerge automatically from market forces alone. It requires intentional public investment and strategic coordination across institutions. 

For public administration, this development is significant because it expands the scope of governance responsibilities. Artificial intelligence touches multiple domains traditionally associated with public management: procurement, workforce training, infrastructure planning, intergovernmental coordination, and public accountability. It also introduces new governance questions concerning transparency, algorithmic bias, privacy, and oversight. In short, AI governance is not reducible to technical regulation. It is a multidimensional administrative challenge that cuts across the core functions of modern government. 

The White House Framework and National Administrative Capacity 

The White House National Policy Framework for Artificial Intelligence further illustrates the extent to which AI is becoming embedded within the machinery of governance. The framework presents artificial intelligence as both a strategic technology and a foundational driver of future economic growth, public service modernization, and national security. It accordingly emphasizes four major priorities: strengthening American AI leadership, building infrastructure and capacity, modernizing government use and procurement, and ensuring responsible and trustworthy AI. 

The first priority, strengthening American AI leadership, underscores the need for sustained federal investment in research, advanced computing, semiconductor production, and strategic collaboration among government, universities, and private industry. This priority reflects the growing recognition that technological leadership is not self-sustaining; it depends on deliberate policy choices and long-term institutional commitment. 

The second priority, building infrastructure and capacity, highlights the material foundations of AI systems. Artificial intelligence depends on data centers, broadband, cloud resources, energy systems, and talent pipelines. In this sense, AI policy is also infrastructure policy. The federal government’s emphasis on physical and digital capacity reinforces the broader lesson of Chip War: technological power rests on concrete systems of production, supply, and support. 

The third priority, modernizing government use and procurement, is particularly relevant to the field of public administration. The framework recognizes that agencies must improve their ability to acquire, govern, and deploy AI tools effectively. Streamlined procurement, clearer guidance, stronger internal expertise, and more agile institutional systems are necessary if AI is to become a useful tool of governance rather than another source of bureaucratic failure. This emphasis closely aligns with Pahlka’s critique in Recoding America: governments cannot modernize merely by declaring technology a priority; they must also reform the institutional processes through which technology is adopted and managed. 

The fourth priority, ensuring responsible and trustworthy AI, points to the ethical and democratic dimensions of technological governance. Transparency, accountability, privacy, fairness, and human oversight are not peripheral concerns. They are central to whether citizens will trust the systems public institutions adopt. As AI becomes more deeply embedded in public decision-making, maintaining public legitimacy will require more than technical efficiency. It will require strong governance safeguards and a continuing commitment to democratic values. Taken together, these priorities show that AI policy is now inseparable from broader 

questions of national administrative capacity. Investments in infrastructure, reforms in procurement, and safeguards for trust and accountability all point toward the same conclusion: governments must modernize institutionally if they expect to govern effectively in an AI-driven environment. 

The Local Dimension: Community AI Readiness 

Although national strategy is essential, the consequences of technological transformation are often felt most directly at the local level. This is where research on community AI readiness becomes especially important. The National Academy of Public Administration’s report Bringing AI to Main Street argues that AI should not be viewed solely as a national competitiveness issue or as a private-sector innovation trend. Rather, its effects will be experienced in communities, where local governments, civic organizations, educational institutions, and regional economies must adapt to technological change. 

The Academy’s central concept is community AI readiness, which it defines as a community’s capacity to adopt, adapt to, and benefit from AI technologies through investments in digital infrastructure, workforce training, education, data governance, and local policy. This concept is especially valuable for public administration because it reframes AI adoption as a question of institutional and civic preparedness, not merely technological availability. Communities do not benefit from artificial intelligence simply because the technology exists. They benefit when public institutions create the conditions that make adoption possible, useful, and equitable. 

This insight adds an important practical layer to the broader arguments advanced in Chip War, Recoding America, and The Technological Republic. If Chip War demonstrates why technological capacity matters strategically, and Recoding America explains why public institutions often struggle to modernize, then the NAPA report shows where much of this challenge will actually unfold: in cities, counties, and regions that must translate abstract technological change into concrete public outcomes. Local government thus becomes not a peripheral actor, but a central arena in which the future of AI governance will be tested. 

The report is also significant because it emphasizes that AI adoption must be approached through iterative design rather than static planning. AI is not a static technology, and therefore the infrastructure, policies, and communications supporting it cannot remain static either. This argument closely parallels Jennifer Pahlka’s critique in Recoding America. Both perspectives suggest that governments will struggle if they continue treating technology adoption as a one-time procurement exercise rather than an ongoing process of adaptation, learning, and redesign. 

Equally important is the Academy’s focus on community engagement and performance measurement. The report recommends public engagement, asset mapping, and regularly updated metrics as tools for identifying readiness gaps, informing decisions, and building trust. For public administration, this reinforces the idea that AI governance must be participatory as well as data-informed. Efficiency alone is not enough; legitimacy also depends on whether communities understand, trust, and help shape the systems being implemented. 

The NAPA report further highlights the extent to which Al governance depends on foundational infrastructure and workforce capacity. Its discussion of broadband, fiber networks, cloud computing, data centers, energy supply, and workforce reskilling makes clear that AI policy is inseparable from broader investments in public capacity. In this respect, the report supports the broader argument of this essay: technological governance is not simply about software or digital tools. It is about whether institutions possess the infrastructure, talent, and organizational systems necessary to convert innovation into public value. 

Finally, the Academy emphasizes that local AI adoption must be grounded in transparency, fairness, accountability, and human-centered decision-making. Its case examples and governance recommendations point to the importance of ethical frameworks, vendor oversight, evaluation processes, and public-facing accountability mechanisms. This is especially significant for public administrators because it makes clear that AI readiness is not merely a technical matter. It is also a matter of democratic legitimacy. Communities that pursue innovation without trust, oversight, or ethical safeguards may improve administrative efficiency while undermining the public values they are meant to serve. 

For these reasons, the concept of community AI readiness adds a vital local and administrative dimension to current debates over technology policy. It reminds scholars and practitioners alike that the future of AI governance will not be determined only in federal strategy documents, research labs, or corporate boardrooms. It will also be determined in the practical work of local institution-building: expanding infrastructure, preparing workers, engaging residents, strengthening data governance, and ensuring that technological change serves the broader public good. 

Implications for the Field of Public Administration 

Taken together, these works suggest that public administration is undergoing a significant transformation. Traditional competencies such as budgeting, personnel management, policy analysis, and program evaluation remain indispensable. However, they are no longer sufficient on their own. The governance challenges associated with semiconductors, digital infrastructure, artificial intelligence, and public-sector modernization require a broader and more technologically informed conception of administrative competence. 

This does not mean that every public administrator must become a technologist. It does mean, however, that future administrators will need to develop a working understanding of digital systems, procurement strategy, infrastructure dependencies, data governance, and the ethical implications of technological deployment. They must be capable of translating between policy goals and technical realities, between public values and institutional design, and between democratic accountability and administrative innovation. 

The NAPA framework reinforces this point by showing that public administrators must increasingly think in terms of readiness, not simply adoption. Readiness includes not only whether institutions can purchase or deploy a system, but whether they have the infrastructure, workforce skills, governance standards, and public legitimacy needed to make that system effective. In this sense, the public administrator of the future is not just a manager of programs, but a builder of institutional capacity in an environment shaped by rapid technological change. Equally important, these works point to the continued value of cross-sector collaboration. 

Many of the most consequential technological advances in American history emerged through partnerships among government, academia, and private industry. That pattern remains relevant today. Effective technological governance will depend not only on what governments do internally, but also on how they structure relationships with researchers, firms, civic organizations, and local communities. In this sense, the public administrator of the future increasingly resembles a strategic integrator. Someone who can navigate institutions, technologies, and democratic values simultaneously. 

Conclusion 

Artificial intelligence and related technologies are reshaping the context in which public institutions operate. They are altering the material foundations of economic growth, the structures of strategic competition, the design of administrative systems, and the expectations citizens place on government. The central lesson of Chip War, Recoding America, The Technological Republic, contemporary AI policy initiatives, and NAPA’s work on community AI readiness is that technology is no longer an auxiliary issue in governance. It is becoming one of the principal means through which governance itself is exercised. 

For the field of public administration, this represents a structural shift. The central challenge is no longer simply whether the government can adopt new tools, but whether public institutions can develop the capacity, flexibility, and ethical discipline necessary to govern technological change in ways consistent with democratic values. Ultimately, governing in the age of artificial intelligence is not just about machines, data, or software. It is about institutional capability. It is about whether democratic governments can adapt quickly enough, intelligently enough, and responsibly enough to remain effective stewards of the public good in a technological age.

Derrick Boakye Boadu Wins First Place in the 2025 Student Essay Contest

headshot of Derrick Boadu

Derrick Boadu

NCAC congratulates Derrick Boakye Boadu for winning First Place of the National Capital Area Chapter’s (NCAC) 2025 Public Administration Student Essay Contest for his essay Public Administration in the Age of AI: A Dual Approach for Scholars and Practitioners.”

 

Derrick Boakye Boadu is a Ph.D. Candidate at the Florida International University, Steven J. Green School of International and Public Affairs and along with the distinction of the essay winning the Chapter’s Essay Contest, will receive a cash award of $2,000 that we hope will go toward furthering your education and a three-year membership to the American Society for Public Administration.

 

Derrick joined us at our Chapter’s Annual Meeting on May 13 to discuss his essay and express his gratitude for being selected.

 

You can view the recording of our Annual Meeting by clicking here.

 

Congratulations, Derrick, on winning First Place for your essay in our Chapter’s 2025 Student Essay Contest!

Pablo D. Alcala Wins Second Place in the 2025 Student Essay Contest

Pablo D. Alcala headshot

Pablo D. Alcala

NCAC congratulates Pablo Alcala for winning Second Place of the National Capital Area Chapter’s (NCAC) 2025 Public Administration Student Essay Contest for his essay Can Expanding Opportunities Reduce Crime? Exploring the Link between Social Equity and Security.

 

Pablo Alcala is a Ph.D. Candidate at the University of Maryland, and along with the distinction of the essay winning the Chapter’s Essay Contest, will receive a cash award of $1,500 that we hope will go toward furthering your education and a three-year membership to the American Society for Public Administration.

 

Pablo joined us at our Chapter’s Annual Meeting on May 13 to discuss his essay and express his gratitude for being selected.

 

You can view the recording of our Annual Meeting by clicking here.

 

Congratulations, Pablo, on winning Second Place for your essay in our Chapter’s 2025 Student Essay Contest!

Creating Safe Spaces in the Workplace: Key Takeaways from Our Oct. 24th Discussion

Summary respectfully submitted by Kitty Wooley, Keesha Gill, and Whitney Meyerhoeffer

In today’s evolving workplace, cultivating a safe environment for open, honest communication is essential for organizational success. Recently, the National Capital Area Chapter of the American Society of Public Administrators hosted a Drinks and Conversations discussion on “Creating Organizational Safe Spaces.” To prioritize trust and camaraderie of these specific events we did not record it, however, here are some of the key insights and strategies shared.

Understanding Different Perspectives on Safety

One major takeaway was the idea that safety in the workplace isn’t universal. What feels safe to leaders may not feel safe to employees at other levels. Leaders must recognize that their position may afford them a sense of security not shared by everyone in the organization. Being mindful of these differences is the first step in fostering an inclusive environment where all voices are valued.

Beyond the Meeting Room

Organizational safety extends beyond what happens in formal meetings. Employees notice how leaders interact with them in all contexts, and these day-to-day interactions set the tone for trust. Actions outside the meeting room are just as important as the discussions within it; they reveal whether leaders truly value openness and mutual respect.

Leveraging Third-Party Feedback Channels

The group discussed the value of third-party facilitators in collecting employee feedback. A neutral party can often build more trust and foster greater honesty, as employees may feel more comfortable sharing their experiences and concerns. Many organizations, such as the U.S. Department of State and the Nuclear Regulatory Commission (NRC), offer anonymous reporting systems to encourage openness while protecting individual identities. This approach can help leaders receive honest feedback without employees fearing potential repercussions.

The Importance of Acting on Feedback

Feedback is only as effective as the response it generates. When employees see that their input leads to tangible action, it strengthens trust and demonstrates that their voices are valued. Leaders should be careful not to react defensively or dismiss feedback; this can discourage future input and create an unsafe environment.

Recognizing the Cost of Silence

Failing to foster open communication can have a financial impact. When employees do not feel safe speaking up, issues can remain unresolved, leading to inefficiencies and budget implications and high turnover rates. Professional skepticism—encouraging employees to question processes and suggest improvements—was highlighted as a key element in creating an innovative, responsive organization.

Taking Action Before Issues Escalate

By the time a workplace’s issues are visible from the outside, it’s often too late to easily remedy them. Addressing problems internally before they become public ensures a healthier work culture and protects the organization’s reputation. Leaders should actively listen to concerns, rather than assume they already have the full picture. As one participant noted, letting go of the “IKEA effect” (the bias of believing that, because you built something, you know best) can help leaders become more receptive to feedback and uncover blind spots they might have missed.

Using Tools like 360 Reviews Wisely

Some agencies use 360-degree reviews to gather a well-rounded perspective on employee performance and satisfaction. When done correctly, these reviews can be a valuable tool for uncovering hidden issues and fostering a culture of accountability and continuous improvement. The group discussed limitations to the 360 review when the sample is so broad that the process becomes cumbersome and time-consuming.

Future Discussions: Giving and Receiving Feedback

In response to interest from participants, future events in this series may delve into topics such as effectively giving and receiving feedback in the workplace. These discussions will further explore how leaders and employees can improve their communication skills to create a safer, more productive environment for all.


Creating an organizational safe space isn’t easy, but the benefits are undeniable. By taking these insights to heart, leaders and employees alike can work together to build workplaces where everyone feels empowered to contribute. Thank you to all who joined the discussion and shared their valuable experiences and ideas!

Recap of “Horrible Bosses: How to Navigate a Toxic Workplace”

Recap submitted by NCAC Board Members, Kitty Wooley and Whitney Meyerhoeffer

On Tuesday, September 10th, the National Capital Area Chapter of the American Society of Public Administrators held a virtual Drinks and Conversations networking event.

Our Drinks and Conversations events arose out of the pandemic when the Board felt it was a good idea to have an open event where our colleagues in public administration could get together and talk about the issues we were facing in a relaxed environment. These events became a wonderful staple of our programming during the pandemic and have kept going with lively discussions. In the past year, the chapter has begun introducing themed Drinks and Conversations events that propose a topic for the discussion. The spirit of the networking event, where we share our experiences with candor and discuss strategies to handle issues, is still ever-present. If you’ve been to one of our Drinks & Conversations events you know this is a time for us to tip our drinkware and have open discussions about a topic.

This week’s event topic was Horrible Bosses: How to Navigate a Toxic Work Environment.

We’ve all heard stories—or perhaps lived them—of challenging work environments, difficult supervisors, or navigating office politics. 

Throughout the 1-hour event, attendees did not just listen; but engaged in an open, honest conversation about their own experiences. The group shared stories, asked questions, and offered each other support and a few strategies to navigate and overcome the obstacles that can make workplaces feel toxic.

We had meaningful and lively discussions and learned from one another’s journeys. 

This event is as much about connecting as it is about learning new strategies. 

This event was not recorded to be mindful of folks sharing experiences and to create a safe open space for sharing.

A member recounted how productivity in his situation ground to a halt under toxic leadership. Several other members shared strategies they used to try and effect change, some still trying to make changes even as they were exiting the job.

Questions arose about why these people do these things.

  1. They have personal agendas.
  2. Something is going on in their lives.
  3. They have some sort of lack of self-esteem, lack of confidence, or they are intimidated by something.
  4. Other reasons

There were also a few books mentioned relative to discussions about leadership, and how to a) be a successful leader and b) how to give and receive feedback to help improve yourself and others in the workplace.

Out of these discussions, as is often the case, other topics for future Drinks and Conversations events were proposed. One that we all agreed would be good to have soon is how to create a safe space for feedback (Thank you, Belva Martin!)

The main takeaways from the event and the most important bullet points the group wanted to make sure everyone knew:

  1. You are not suffering alone. It can feel very lonely and helpless in a toxic workplace. But always know, you are not alone in your struggle. There are others out there on similar journeys and it is essential that you know you aren’t alone and you don’t have to do this alone.
  2. It is important to find allies inside or outside of work. Find a trusted colleague at work or attend a networking event outside of work to find allies. Having a person to lean on, to talk to, or to vent and take a walk with is important to helping you get through this challenging time. The mental work it takes to manage difficult situations is taxing and giving ourselves the grace and space to process is important.
  3. Sometimes leaving has its own impact. While not always the case, choosing to leave your job can be a signal to higher-ups that there is an issue. Strategies such as mentioning to a higher-up leader that the reason you are leaving is because of a toxic situation can have an impact. Other times you can make HR aware that there is a reason why you are leaving. But even if you just leave and say nothing, there is an impact.
  4. Sometimes you learn more from the horrible manager. You learn who you are as a leader or what you are looking for in a company culture. You know the signs of a toxic workplace and can look for them in the future. You also are learning how you do not want to be treated, which in turn helps you be a better leader in the future.
  5. Organizations and businesses with bad leadership are not sustainable. Over time, poor leadership affects productivity, creativity, and teamwork. 

It was a great discussion and a helpful event with support and compassion.

Look for our next Drinks and Conversations event with the topic of creating safe spaces for feedback in the workplace.

Overview of our latest event: Preparing governments for future shocks: Roadmap to resilience

Preparing governments for future shocks: Roadmap to resilience

Our Panel:

  • J. Christopher Mihm, Adjunct Professor of Public Administration & International Affairs, Syracuse University Maxwell School of Citizenship and Public Affairs and former Managing Director for Strategic Issues at GAO
  • Eric J. McNulty, National Preparedness Leadership Initiative Associate Director and Harvard-affiliated Author, Speaker, and Educator
  • Kriste Jordan Smith, TSA DFW Federal Security Director and 2024 Chair, Dallas-Fort Worth Federal Executive

Board

The panel was moderated by Smith, who later summed up the event as follows:

Reading for Thought Leaders:

  1. Preparing Government for Future Shocks, A Roadmap to Resilience, lead author Chris Mihm
  2. Harvard National Preparedness Leadership Institute (NPLI) resources such as the Boston Marathon Case Study and Eric McNulty’s book, You’re It, both at https://npli.sph.harvard.edu/resources/.

Beliefs to Shift Towards:

  1. Whole of community efforts outperform agency-centric planning
  2. Give people permission to adapt, and they will figure it out
  3. Collaboration delivers better results than competition; pursue collaborative capacity
  4. Integrating and harmonizing is our most important work
  5. Remember that governance is not just about driving towards a Return on Investment (ROI), it’s about creating relationships that integrate the horizontal and vertical

Skills to Cultivate:

  1. Deeply listening to non-traditional stakeholders; what “keeps them up at night?”
  2. Boundary spanning; extending your network beyond command and control lines of authority
  3. Identifying your “barnacles of bureaucracy”, considering how to remove them
  4. Staying iterative, keeping moving to evolve
  5. Systems thinking; understanding the incentives and drivers at play
  6. Refine how you think about resilience. Explore it in multiple ways: psychological “it’s all in our head”, engineering “you bend it, you break it”, and evolutionary, “adapt or die”
  7. Effective, human-centered storytelling
  8. Negotiating and Resolving Conflict
  9. Decision Sciences
  10. Foresight
    *8, 9, and 10 are a “package”, the baseline for successful public service professionals

Tools to Use:

  1. Human-centered design principles
  2. Situation Connectivity Map, per Harvard National Preparedness Leadership Initiative
  3. Tabletop Exercises; a tactical way to cultivate relationships long before you need them
  4. After Action Reviews; build in that whole of community perspective
  5. “Julie” – the virtual assistant at Amtrak; it works! One of the better examples of how automation does not have to result in the endless doom loop of ineffectiveness.

Contact Information:
 Chris Mihm, j.christopher.mihm@gmail.com
 Eric McNulty, eric@ericmcnulty.com
 Kriste Jordan Smith, kriste.jordan-smith@tsa.dhs.gov

Attend our Upcoming Event: Preparing governments for future shocks: A roadmap to resilience

Last November, Government Executive reported on a new study, “Preparing governments for future shocks: A roadmap to resilience,” released jointly by the National Academy of Public Administration and the IBM Center for the Business of Government under the executive sponsorship of Global Public Sector IBM. The Government Executive summary brings readers up to speed quickly and links directly to the seminal new study, which emphasizes cooperation among cross-sector networks to enable detailed actions that leaders in each can take to meet eight imperatives.

The National Capital Area Chapter will host a panel discussion featuring the study’s lead author, J. Christopher Mihm. Chris, a long-time chapter member and NAPA Fellow, is Adjunct Professor of Public Administration & International Affairs at Syracuse University’s Maxwell School of Citizenship and Public Affairs. He is the former Managing Director for Strategic Issues at the US Government Accountability Office (GAO) where he led GAO’s work on governance, strategy, and performance issues. Currently, he serves as Deputy Chair of the Governance, Audit and Compliance
Committee of the Fédération Internationale de Football Association (FIFA).

The other two panel members are associated with the National Preparedness Leadership Initiative (NPLI) at Harvard University, as follows:
Eric J. McNulty, NPLI Associate Director and instructor in the
Health Care Negotiation and Conflict Resolution program.

McNulty is the principal author of the NPLI case studies on leadership decision making in the Boston Marathon bombing response, innovation in the response Hurricane Sandy and the professional/political interface in the Deepwater Horizon response, drawing upon his firsthand research as well as extensive interviews with leaders involved in the responses. Find the case studies at https://npli.sph.harvard.edu/resources/. He is co-author of You're It: Crisis, Change, and How to Lead When It Matters Most.

Kriste Jordan Smith, Director of Federal Security at DFW International Airport and 2024 Chair, Dallas-Fort Worth Federal Executive Board (FEB). Smith, who attended the NPLI program with Transportation Security Administration (TSA) Senior Executive Service colleagues, is at the tip of the spear when it comes to dealing with non-routine events that challenge resilience. Her TSA role’s efficacy depends on good working relationships with leaders of every other function at the 3rd busiest airport in the world by aircraft movements. The FEB role extends her network to 80 Federal Agency Heads and 220 Federal Departments, Independent Agencies, and Senior agency officials
throughout North Central Texas. Smith will moderate the discussion and Q & A.