Recap of “Horrible Bosses: How to Navigate a Toxic Workplace”

Recap submitted by NCAC Board Members, Kitty Wooley and Whitney Meyerhoeffer

On Tuesday, September 10th, the National Capital Area Chapter of the American Society of Public Administrators held a virtual Drinks and Conversations networking event.

Our Drinks and Conversations events arose out of the pandemic when the Board felt it was a good idea to have an open event where our colleagues in public administration could get together and talk about the issues we were facing in a relaxed environment. These events became a wonderful staple of our programming during the pandemic and have kept going with lively discussions. In the past year, the chapter has begun introducing themed Drinks and Conversations events that propose a topic for the discussion. The spirit of the networking event, where we share our experiences with candor and discuss strategies to handle issues, is still ever-present. If you’ve been to one of our Drinks & Conversations events you know this is a time for us to tip our drinkware and have open discussions about a topic.

This week’s event topic was Horrible Bosses: How to Navigate a Toxic Work Environment.

We’ve all heard stories—or perhaps lived them—of challenging work environments, difficult supervisors, or navigating office politics. 

Throughout the 1-hour event, attendees did not just listen; but engaged in an open, honest conversation about their own experiences. The group shared stories, asked questions, and offered each other support and a few strategies to navigate and overcome the obstacles that can make workplaces feel toxic.

We had meaningful and lively discussions and learned from one another’s journeys. 

This event is as much about connecting as it is about learning new strategies. 

This event was not recorded to be mindful of folks sharing experiences and to create a safe open space for sharing.

A member recounted how productivity in his situation ground to a halt under toxic leadership. Several other members shared strategies they used to try and effect change, some still trying to make changes even as they were exiting the job.

Questions arose about why these people do these things.

  1. They have personal agendas.
  2. Something is going on in their lives.
  3. They have some sort of lack of self-esteem, lack of confidence, or they are intimidated by something.
  4. Other reasons

There were also a few books mentioned relative to discussions about leadership, and how to a) be a successful leader and b) how to give and receive feedback to help improve yourself and others in the workplace.

Out of these discussions, as is often the case, other topics for future Drinks and Conversations events were proposed. One that we all agreed would be good to have soon is how to create a safe space for feedback (Thank you, Belva Martin!)

The main takeaways from the event and the most important bullet points the group wanted to make sure everyone knew:

  1. You are not suffering alone. It can feel very lonely and helpless in a toxic workplace. But always know, you are not alone in your struggle. There are others out there on similar journeys and it is essential that you know you aren’t alone and you don’t have to do this alone.
  2. It is important to find allies inside or outside of work. Find a trusted colleague at work or attend a networking event outside of work to find allies. Having a person to lean on, to talk to, or to vent and take a walk with is important to helping you get through this challenging time. The mental work it takes to manage difficult situations is taxing and giving ourselves the grace and space to process is important.
  3. Sometimes leaving has its own impact. While not always the case, choosing to leave your job can be a signal to higher-ups that there is an issue. Strategies such as mentioning to a higher-up leader that the reason you are leaving is because of a toxic situation can have an impact. Other times you can make HR aware that there is a reason why you are leaving. But even if you just leave and say nothing, there is an impact.
  4. Sometimes you learn more from the horrible manager. You learn who you are as a leader or what you are looking for in a company culture. You know the signs of a toxic workplace and can look for them in the future. You also are learning how you do not want to be treated, which in turn helps you be a better leader in the future.
  5. Organizations and businesses with bad leadership are not sustainable. Over time, poor leadership affects productivity, creativity, and teamwork. 

It was a great discussion and a helpful event with support and compassion.

Look for our next Drinks and Conversations event with the topic of creating safe spaces for feedback in the workplace.

Overview of our latest event: Preparing governments for future shocks: Roadmap to resilience

Preparing governments for future shocks: Roadmap to resilience

Our Panel:

  • J. Christopher Mihm, Adjunct Professor of Public Administration & International Affairs, Syracuse University Maxwell School of Citizenship and Public Affairs and former Managing Director for Strategic Issues at GAO
  • Eric J. McNulty, National Preparedness Leadership Initiative Associate Director and Harvard-affiliated Author, Speaker, and Educator
  • Kriste Jordan Smith, TSA DFW Federal Security Director and 2024 Chair, Dallas-Fort Worth Federal Executive

Board

The panel was moderated by Smith, who later summed up the event as follows:

Reading for Thought Leaders:

  1. Preparing Government for Future Shocks, A Roadmap to Resilience, lead author Chris Mihm
  2. Harvard National Preparedness Leadership Institute (NPLI) resources such as the Boston Marathon Case Study and Eric McNulty’s book, You’re It, both at https://npli.sph.harvard.edu/resources/.

Beliefs to Shift Towards:

  1. Whole of community efforts outperform agency-centric planning
  2. Give people permission to adapt, and they will figure it out
  3. Collaboration delivers better results than competition; pursue collaborative capacity
  4. Integrating and harmonizing is our most important work
  5. Remember that governance is not just about driving towards a Return on Investment (ROI), it’s about creating relationships that integrate the horizontal and vertical

Skills to Cultivate:

  1. Deeply listening to non-traditional stakeholders; what “keeps them up at night?”
  2. Boundary spanning; extending your network beyond command and control lines of authority
  3. Identifying your “barnacles of bureaucracy”, considering how to remove them
  4. Staying iterative, keeping moving to evolve
  5. Systems thinking; understanding the incentives and drivers at play
  6. Refine how you think about resilience. Explore it in multiple ways: psychological “it’s all in our head”, engineering “you bend it, you break it”, and evolutionary, “adapt or die”
  7. Effective, human-centered storytelling
  8. Negotiating and Resolving Conflict
  9. Decision Sciences
  10. Foresight
    *8, 9, and 10 are a “package”, the baseline for successful public service professionals

Tools to Use:

  1. Human-centered design principles
  2. Situation Connectivity Map, per Harvard National Preparedness Leadership Initiative
  3. Tabletop Exercises; a tactical way to cultivate relationships long before you need them
  4. After Action Reviews; build in that whole of community perspective
  5. “Julie” – the virtual assistant at Amtrak; it works! One of the better examples of how automation does not have to result in the endless doom loop of ineffectiveness.

Contact Information:
 Chris Mihm, j.christopher.mihm@gmail.com
 Eric McNulty, eric@ericmcnulty.com
 Kriste Jordan Smith, kriste.jordan-smith@tsa.dhs.gov

Attend our Upcoming Event: Preparing governments for future shocks: A roadmap to resilience

Last November, Government Executive reported on a new study, “Preparing governments for future shocks: A roadmap to resilience,” released jointly by the National Academy of Public Administration and the IBM Center for the Business of Government under the executive sponsorship of Global Public Sector IBM. The Government Executive summary brings readers up to speed quickly and links directly to the seminal new study, which emphasizes cooperation among cross-sector networks to enable detailed actions that leaders in each can take to meet eight imperatives.

The National Capital Area Chapter will host a panel discussion featuring the study’s lead author, J. Christopher Mihm. Chris, a long-time chapter member and NAPA Fellow, is Adjunct Professor of Public Administration & International Affairs at Syracuse University’s Maxwell School of Citizenship and Public Affairs. He is the former Managing Director for Strategic Issues at the US Government Accountability Office (GAO) where he led GAO’s work on governance, strategy, and performance issues. Currently, he serves as Deputy Chair of the Governance, Audit and Compliance
Committee of the Fédération Internationale de Football Association (FIFA).

The other two panel members are associated with the National Preparedness Leadership Initiative (NPLI) at Harvard University, as follows:
Eric J. McNulty, NPLI Associate Director and instructor in the
Health Care Negotiation and Conflict Resolution program.

McNulty is the principal author of the NPLI case studies on leadership decision making in the Boston Marathon bombing response, innovation in the response Hurricane Sandy and the professional/political interface in the Deepwater Horizon response, drawing upon his firsthand research as well as extensive interviews with leaders involved in the responses. Find the case studies at https://npli.sph.harvard.edu/resources/. He is co-author of You're It: Crisis, Change, and How to Lead When It Matters Most.

Kriste Jordan Smith, Director of Federal Security at DFW International Airport and 2024 Chair, Dallas-Fort Worth Federal Executive Board (FEB). Smith, who attended the NPLI program with Transportation Security Administration (TSA) Senior Executive Service colleagues, is at the tip of the spear when it comes to dealing with non-routine events that challenge resilience. Her TSA role’s efficacy depends on good working relationships with leaders of every other function at the 3rd busiest airport in the world by aircraft movements. The FEB role extends her network to 80 Federal Agency Heads and 220 Federal Departments, Independent Agencies, and Senior agency officials
throughout North Central Texas. Smith will moderate the discussion and Q & A.

2023 Annual Meeting

In May ASPA-NCAC held our 2023 Annual Conference on zoom!

Our keynote speaker was Beth Noveck, a professor at Northeastern University, where she directs the Burnes Center for Social Change and its partner project, The Governance Lab and its MacArthur Research Network on Opening Governance. She is the author of Solving Problems: How to Fix Our Government and Change Our World (Yale Press 2021).

It was a pleasure having Beth speak to us about her book and have a discussion.

We also awarded our Essay Contest winners with their awards and heard from them about their papers.

Included in our Annual Meeting portion of the evening was the presentation of an NCAC Award.

You can watch a recording of our event below.

ASPA NCAC 2023 Annual Meeting

Allen Lomax Awarded NCAC’s Award for Outstanding Service

The ASPA NCAC “Award for Outstanding Service” acknowledges individuals who have been a member of our chapter for five years and have demonstrated a life of service to the public sector, public organizations, and the public at large. 

 

This year our chapter has chosen Allen Lomax to receive this noted award. 

 

Allen has been on NCAC’s Board since 2013 when he was appointed by the ASPA National’s Board of Directors to assist in helping to rejuvenate the chapter. He is a Lifetime member of ASPA and the longest “active” member of the chapter. He has brought a wealth on knowledge and insight to the chapter’s workings and activities. Most recently, his work with the City of Alexandria has informed our programming on Affordable Housing and the Opioid Crisis and brought important intergovernmental perspectives to our chapter’s goals and priorities. He has been and continues to be a valued friend and mentor to others on the board and in the chapter.

 

Thank you Allen for your service and dedication to the public, our chapter and to public administration.

 

Presented by Board Bember Michael Silliman

My View, Opinion, Alexandria, Times, 2010

My View | Allen Lomax

 

Allen C. Lomax Chosen as Honoree for the Lewis Hine Award for Service to Children and Youth, City of Alexandria, 2013

https://www.alexandriava.gov/dchs/info/default.aspx?id=76381

 

 

Categories: ASPA News, Event, Latest News

Dr. Anthony Fauci Awarded NCAC’s Francis Kelsey Award

The ASPA National Capital Area Chapter “Frances Kelsey Award” acknowledges individuals who have demonstrated courage in promoting the public interest while employed in government; as a public servant, contractor, or grantee. The award is named in honor of Dr. Francis Kelsey, a 45-year veteran of the Federal Drug Administration {FDA), who served as the Director of the FDA’s Office of Scientific Investigations, and who courageously resisted pressure to approve the pharmaceutical drug Thalidomide for therapeutic use in the United States in the 1960s after discovering a link between the drug and severe birth defects.

At the time of Dr. Kelsey’s review, Thalidomide had been sold to pregnant women in Europe and elsewhere as an anti-nausea drug to treat morning sickness. The pharmaceutical company responsible for its development wanted a license, for similar use, in the United States.

The Washington Post opined that “[the] tragedy was largely averted in the United States, with much credit due to Kelsey … For a critical 19-month period, she fastidiously blocked its approval while drug company officials maligned her as a bureaucratic nitpicker.” The Washington Post went on to describe Dr. Kelsey as a “heroine” whose “skepticism and stubbornness … prevented what could have been an appalling American tragedy.”

There are fewer honors and awards than people who deserve them. They are rare and are reserved for people who have achieved excellence in their field, made significant observable changes or accomplishments, and whose work products have benefited the citizens of the United States, or humanity at-large, in their field or activity.

Dr. Anthony Fauci meets and/or exceeds the criteria required for consideration as a recipient for the “Frances Kelsey Award”. Dr. Fauci has served American public health in various capacities for more than 50 years and has been an advisor to every United States President since Ronald Reagan. Dr. Fauci became Director of the National Institutes of Allergy and Infectious Diseases (NIAID) in 1984 and has made contributions to HIV/AIDS research and other immune-deficiency diseases, both as a scientist and as head of the NIAID.

From 1983 to 2002, Dr. Fauci was one of the World’s most frequently cited scientists across all scientific journals. In 2008, President George W. Bush awarded Dr. Fauci the Presidential Medal of Freedom, the highest civilian award in the United States, for his work on the President’s Emergency Plan for AIDS Relief (PEPFAR), a United States governmental initiative to address the global HIV/AIDS epidemic and help save lives of those suffering from the disease. During the COVID-19 pandemic, Dr. Fauci was one of the lead members of President Donald Trump’s White House Coronavirus Task Force. In the early stages of the pandemic The New Yorker and The New York Times described Dr. Fauci “as one of the most trusted medical figures in the United States”. He made clear the importance of evidence-based decisions and strove to ensure the public was well-aware of the information it needed to inform their actions. Dr. Fauci was recently appointed Chief Medical Advisor to President Joe Biden and continues to serve as the Director of NIAID.

Dr. Fauci shares with Dr. Kelsey a long and distinguished history of public service. Both helped strengthen national health standards protections for citizens of the United States and humanity at-large; are recipients of numerous prestigious awards related to their public service achievements; are recognized nationally and globally as leaders in their respective fields; demonstrated the ability to manage and lead in response to national controversies; and possess a dedication to the duties and responsibilities of public service, as well as a winning temperament.

For the above reasons, the ASPA National Capital Area Chapter is honored to present the 2021 “Frances Kelsey Award” to Dr. Anthony Fauci for his outstanding public service.

Presented by Board Member Arthur Elkins

We were fortunate to have Dr. Fauci send us a video in acceptance of this award.

Political Polarization, COVID, Social Justice Issues, and Where America Goes From Here

2 Comments

A book review and interview with the author by Natalie Donahue

The inspiration for “The Divided States of America” stemmed from Dr. Kettl’s dissertation.  He decided to take a fresh look at the field to understand what the underlying issues were and where federalism may be headed for the future.  That may sound strange as many people think of federalism (if they think of it at all) as a static concept; an idea grounded in the founding of our current government dating back to when the states signed the Constitution after powers not delegated to the federal government were reserved to the states through the 10th amendment.  But, in fact, there have been four “generations”, as Kettl calls them, of federalism in the United States in which states and the federal government have fought for primacy.

The first generation lasted nearly 100 years from the ratification of the Constitution until the end of the Civil War, where the states were the primary power in the country.  With the passage of the 14th amendment asserting the fundamental equality of Americans with the states being forbidden to “make or enforce any law which shall abridge the privileges or immunities” of any citizen, the idea of federal primacy was clear – leading us into the second generation of federalism which shifted the balance of intergovernmental power away from the states and toward the federal government.  However, the primacy of the federal government was short-lived as the states pushed back and argued that the way the Constitution should be interpreted should be through the decisions they make – with states fighting to sustain a “separate but equal” doctrine.  States’ rights ruled social policy in America with the passage of Brown v. Board of Education in 1954 which ended the separate but equal doctrine and with it, state dominance in social policy, creating the third generation of federalism.  Federal dominance was once again short-lived as the fourth wave of federalism began in the late 1960s as states renewed their pre-eminence through the administration of national programs (such as Medicaid).  

In this fourth generation of federalism, the United States has seen increased inequality both among and between the states.  Depending on perspective, this inequality creates unfairness, undermines democracy, and generates distrust.  The roots of this inequality grow in the political diversity of this country.  The battle between both the size of government and the scope of government programs has been at the forefront of politics for decades but is especially acute now.  As Kettl said in our discussion: “The Affordable Care Act (ACA) is a great example in that conservatives were against it, liberals were for it, and we saw the two political parties playing tug-of-war in the creation of the program, but the administration surrounding the implementation decisions of ACA was left to the states.  In effect, the ACA, like Medicaid, became not one national program, but 51 different programs” (50 states plus the District of Columbia).  This notion brings us back to the premise of “The Divided States of America” being that federalism guarantees that the government Americans get depends on where it is that they live.  State by state, we see there is tremendous variability and enormous amounts of inequality across the country.  This leads to increased polarization, which leads to increased inequality, with the problem spiraling.

The issue of inequality was particularly acute across the United States in 2020.  I asked Dr. Kettl about the role of federalism as it pertains to the social justice movement rallying behind the cause of racial injustice, particularly around the deaths of George Floyd, Breonna Taylor, and many others at the hands of police.  Dr. Kettl talked about the passage of the Civil Rights Act and the idea that national principles were truly national in scope – but what we have seen over the past year in particular is that the efforts of the federal government to shape national policy turned out to be resting more in the hands of the states; with great variance between them.  “The idea of having a single national policy dissolved in the face of different kinds of strategies and different states.  Putting all this together, we discovered that the sense of unity that had grown out of federalism seem to have been either short-lived or never really existed to begin with – as the whole movement for civil rights was largely a product driven by the federal government.  [So what we see now] is that not only has the consensus seem to have dissolved, but the consensus about how to frame a consensus has dissolved.”    

Dr. Kettl and I also spoke about the COVID pandemic and the big role federalism has played in the country’s response to it.  A modern principle of federalism is that states are to act as “laboratories of democracy”, meaning states would experiment and be innovative in their policy implementation decisions; where one state found success, other states would adopt those lessons and follow them within their own borders.  However, states are now basing their decisions “much more on an ideological basis than on issues of either principle or evidence.  [Overall, there is an] unwillingness to even count what it is that is working best, let alone to be able to follow what it is other states are doing”, said Kettl.  “When COVID hit U.S. shores last year, we saw early on a political polarization of wearing masks and even whether or not COVID was real; all of which affected the way in which states responded, with the states going down very different kinds of roads”.  The United States saw states bidding against each other for personal protective equipment, states encouraging mask-wearing while others encouraged herd immunity as a response.  

This struggle has continued during the COVID vaccine rollout – where, again, the variance between the states and their approach to vaccination has been the main determinant of the overall health of their citizens.  “It is arguable that the reliance on the states taking the front lines and first devising a strategy for dealing with COVID and now for the states to have the front-line responsibility dealing with vaccinations has, in fact, proven dangerous and cost lives”.  Due to state governments not having the resources, capacity, or the interest in providing a solution for all their citizens (particularly those in underserved communities) and each state going their own way in their COVID response plan, the country as a whole will be unable to be fully safe. 

So how do we move into a fifth generation of federalism where Americans experience less inequality and outcomes are not determined by the state in which we live?  “There is a real urgency for the country to have a national conversation about the balance of power, as we’ve introduced a lot more inequality into the system… which, in the long-run, is dangerous to democracy.”  Dr. Kettl thinks we should look to another founding father, Alexander Hamilton, who was perhaps the strongest champion among the nation’s founders of a powerful, robust central government.  What we need is “not federal government control, but a stronger federal government steering wheel to shape things like a national response to a national issue; issues that affect everyone, whether directly or indirectly, [which are] things that require a stronger national voice and stronger national consensus.  This is unlikely to happen if we allow 50 different states to go 50 different directions – the cost of which would be to encourage and to fuel greater inequality, which is the one thing the country does not need at this point.  There has to be not federal control but a partnership between the federal government and state and local governments.”  

Dr. Kettl believes the rollout of the COVID vaccine provides the perfect opportunity for the levels of government to work effectively in a coordinated way to try to address the issue, and come together as a country to find a solution that works effectively for all citizens regardless of the neighborhood or community where they live.  Now is the time to move to that fifth generation of federalism and find the right balance between federal and state power in order for the country to truly become the United States of America. 

You can buy a copy of Dr. Kettl’s “The Divided States of America: Why Federalism Doesn’t Work” at your favorite local bookstore.


Natalie Donahue and is the Chief of Evaluation in the Bureau of Educational and Cultural Affairs at the U.S. Department of State, and also moonlights as an adjunct at various Universities teaching monitoring and evaluation and public policy courses.  In doing some course prep for a public policy class, she stumbled upon arguably one of the best books to be published last year: Dr. Donald Kettl’s The Divided States of America. 

ASPA 2021 Annual Conference

The ASPA Conference this year, Picking Up the Pieces: Pandemics, Protests and the Future of Public Service, will be held online starting April 9, 2021. The conference offers 7 days of content, 56 hours of programming and over 150 panels. Please visit the ASPA Annual Conference page at https://www.aspanet.org/ASPA/Events/Annual-Conference/Annual-Conference.aspx to find out more on all the great panel tracks and special speakers. Registration is open and is a great price for the outstanding knowledge you will gain for your personal development and to do your job even better.

Allen Lomax

By NCAC Board Vice President Allen Lomax