Creating Safe Spaces in the Workplace: Key Takeaways from Our Oct. 24th Discussion

Summary respectfully submitted by Kitty Wooley, Keesha Gill, and Whitney Meyerhoeffer

In today’s evolving workplace, cultivating a safe environment for open, honest communication is essential for organizational success. Recently, the National Capital Area Chapter of the American Society of Public Administrators hosted a Drinks and Conversations discussion on “Creating Organizational Safe Spaces.” To prioritize trust and camaraderie of these specific events we did not record it, however, here are some of the key insights and strategies shared.

Understanding Different Perspectives on Safety

One major takeaway was the idea that safety in the workplace isn’t universal. What feels safe to leaders may not feel safe to employees at other levels. Leaders must recognize that their position may afford them a sense of security not shared by everyone in the organization. Being mindful of these differences is the first step in fostering an inclusive environment where all voices are valued.

Beyond the Meeting Room

Organizational safety extends beyond what happens in formal meetings. Employees notice how leaders interact with them in all contexts, and these day-to-day interactions set the tone for trust. Actions outside the meeting room are just as important as the discussions within it; they reveal whether leaders truly value openness and mutual respect.

Leveraging Third-Party Feedback Channels

The group discussed the value of third-party facilitators in collecting employee feedback. A neutral party can often build more trust and foster greater honesty, as employees may feel more comfortable sharing their experiences and concerns. Many organizations, such as the U.S. Department of State and the Nuclear Regulatory Commission (NRC), offer anonymous reporting systems to encourage openness while protecting individual identities. This approach can help leaders receive honest feedback without employees fearing potential repercussions.

The Importance of Acting on Feedback

Feedback is only as effective as the response it generates. When employees see that their input leads to tangible action, it strengthens trust and demonstrates that their voices are valued. Leaders should be careful not to react defensively or dismiss feedback; this can discourage future input and create an unsafe environment.

Recognizing the Cost of Silence

Failing to foster open communication can have a financial impact. When employees do not feel safe speaking up, issues can remain unresolved, leading to inefficiencies and budget implications and high turnover rates. Professional skepticism—encouraging employees to question processes and suggest improvements—was highlighted as a key element in creating an innovative, responsive organization.

Taking Action Before Issues Escalate

By the time a workplace’s issues are visible from the outside, it’s often too late to easily remedy them. Addressing problems internally before they become public ensures a healthier work culture and protects the organization’s reputation. Leaders should actively listen to concerns, rather than assume they already have the full picture. As one participant noted, letting go of the “IKEA effect” (the bias of believing that, because you built something, you know best) can help leaders become more receptive to feedback and uncover blind spots they might have missed.

Using Tools like 360 Reviews Wisely

Some agencies use 360-degree reviews to gather a well-rounded perspective on employee performance and satisfaction. When done correctly, these reviews can be a valuable tool for uncovering hidden issues and fostering a culture of accountability and continuous improvement. The group discussed limitations to the 360 review when the sample is so broad that the process becomes cumbersome and time-consuming.

Future Discussions: Giving and Receiving Feedback

In response to interest from participants, future events in this series may delve into topics such as effectively giving and receiving feedback in the workplace. These discussions will further explore how leaders and employees can improve their communication skills to create a safer, more productive environment for all.


Creating an organizational safe space isn’t easy, but the benefits are undeniable. By taking these insights to heart, leaders and employees alike can work together to build workplaces where everyone feels empowered to contribute. Thank you to all who joined the discussion and shared their valuable experiences and ideas!

Recap of “Horrible Bosses: How to Navigate a Toxic Workplace”

Recap submitted by NCAC Board Members, Kitty Wooley and Whitney Meyerhoeffer

On Tuesday, September 10th, the National Capital Area Chapter of the American Society of Public Administrators held a virtual Drinks and Conversations networking event.

Our Drinks and Conversations events arose out of the pandemic when the Board felt it was a good idea to have an open event where our colleagues in public administration could get together and talk about the issues we were facing in a relaxed environment. These events became a wonderful staple of our programming during the pandemic and have kept going with lively discussions. In the past year, the chapter has begun introducing themed Drinks and Conversations events that propose a topic for the discussion. The spirit of the networking event, where we share our experiences with candor and discuss strategies to handle issues, is still ever-present. If you’ve been to one of our Drinks & Conversations events you know this is a time for us to tip our drinkware and have open discussions about a topic.

This week’s event topic was Horrible Bosses: How to Navigate a Toxic Work Environment.

We’ve all heard stories—or perhaps lived them—of challenging work environments, difficult supervisors, or navigating office politics. 

Throughout the 1-hour event, attendees did not just listen; but engaged in an open, honest conversation about their own experiences. The group shared stories, asked questions, and offered each other support and a few strategies to navigate and overcome the obstacles that can make workplaces feel toxic.

We had meaningful and lively discussions and learned from one another’s journeys. 

This event is as much about connecting as it is about learning new strategies. 

This event was not recorded to be mindful of folks sharing experiences and to create a safe open space for sharing.

A member recounted how productivity in his situation ground to a halt under toxic leadership. Several other members shared strategies they used to try and effect change, some still trying to make changes even as they were exiting the job.

Questions arose about why these people do these things.

  1. They have personal agendas.
  2. Something is going on in their lives.
  3. They have some sort of lack of self-esteem, lack of confidence, or they are intimidated by something.
  4. Other reasons

There were also a few books mentioned relative to discussions about leadership, and how to a) be a successful leader and b) how to give and receive feedback to help improve yourself and others in the workplace.

Out of these discussions, as is often the case, other topics for future Drinks and Conversations events were proposed. One that we all agreed would be good to have soon is how to create a safe space for feedback (Thank you, Belva Martin!)

The main takeaways from the event and the most important bullet points the group wanted to make sure everyone knew:

  1. You are not suffering alone. It can feel very lonely and helpless in a toxic workplace. But always know, you are not alone in your struggle. There are others out there on similar journeys and it is essential that you know you aren’t alone and you don’t have to do this alone.
  2. It is important to find allies inside or outside of work. Find a trusted colleague at work or attend a networking event outside of work to find allies. Having a person to lean on, to talk to, or to vent and take a walk with is important to helping you get through this challenging time. The mental work it takes to manage difficult situations is taxing and giving ourselves the grace and space to process is important.
  3. Sometimes leaving has its own impact. While not always the case, choosing to leave your job can be a signal to higher-ups that there is an issue. Strategies such as mentioning to a higher-up leader that the reason you are leaving is because of a toxic situation can have an impact. Other times you can make HR aware that there is a reason why you are leaving. But even if you just leave and say nothing, there is an impact.
  4. Sometimes you learn more from the horrible manager. You learn who you are as a leader or what you are looking for in a company culture. You know the signs of a toxic workplace and can look for them in the future. You also are learning how you do not want to be treated, which in turn helps you be a better leader in the future.
  5. Organizations and businesses with bad leadership are not sustainable. Over time, poor leadership affects productivity, creativity, and teamwork. 

It was a great discussion and a helpful event with support and compassion.

Look for our next Drinks and Conversations event with the topic of creating safe spaces for feedback in the workplace.

Drinks and Conversations

This is an opportunity for the DC area public administration community to get together to discuss anything on your mind such as congressional elections, balancing work and life, the opportunities and challenges of creating diverse and inclusive programs, or anything else that you want to chat about. You might even want to share how NCAC can help you. Come unwind with us!

Wednesday, October 19, 6:30-8:00 p.m.

 

Please register for Drinks and Conversation at https://www.eventbrite.com/e/fall-2022-drinks-and-conversations-tickets-428731315907

A zoom link to join the meeting will only be provided to those who register.

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NCAC Annual Meeting

Save the Date!

Don Kettl Discusses His Latest Book – Divided States of America: Why Federalism Doesn’t Work

With Keynote Speaker Don Kettl

Sid Richardson Professor at the LBJ School of Public Affairs,

University of Texas and author of numerous books.

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Drinks and Conversation: Lunch

About this Event
This is an opportunity for the DC area public administration community to get together to discuss anything on your mind such as the results of the presidential and congressional elections, coping with COVID-19, balancing work and helping your children in a virtual or hybrid learning environment, the opportunities and challenges of working remotely, safety of your office when it reopens or anything else that you want to chat about. You might even want to share how NCAC can help you.
 
The Board recognizes that people have various availabilities to participate in drinks and conversation. As a result, this event is being offered on three days at different times.
 
They are:
Tuesday, February 16th, from 6:30 p.m. – 7:30 p.m.
Wednesday, February 17th, from 8:00 a.m. – 9:00 a.m.
Thursday, February 18th, from 11:30 a.m. – 12:30 p.m.
 
Please register for Drinks and Conversation to participate in one or more days. A zoom link to join the meeting will only be provided to those who register.
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Drinks and Conversations: Morning

This is an opportunity for the DC area public administration community to get together to discuss anything on your mind such as the results of the presidential and congressional elections, coping with COVID-19, balancing work and helping your children in a virtual or hybrid learning environment, the opportunities and challenges of working remotely, safety of your office when it reopens or anything else that you want to chat about. You might even want to share how NCAC can help you. The Board recognizes that people have various availabilities to participate in drinks and conversation. As a result, this event is being offered on three days at different times.

They are:

Tuesday, February 16, 6:30-7:30 p.m.

Wednesday, February 17, 8:00-9:00 a.m.

Thursday, February 18, 11:30 a.m.-12:30 p.m.

Please register for Drinks and Conversation to participate in one or more days. A zoom link to join the meeting will only be provided to those who register.

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